Vice President Operations (40310)

  • Location:
    USA - Boston - 35 Thomson Pl
  • Country:
    United States
  • Employment Type:
    Full Time
  • Pay Type:

Hi there. We’re Zipcar, the world’s leading car-sharing network, driven to make cities better places to live.

Since 2000, we’ve worked hard to turn a brilliant and disruptive idea into a movement that serves more than a million members worldwide. We’re keeping the pedal to the metal and growing every day. That’s why we need talented, passionate people with great ideas to join the Zipcar family.

Want to work for a company that is shaping the future of urban mobility? Ready to join a dynamic, playful, diverse, and respectful company that’s seriously changing the world? Then apply! To learn more, visit zipcar.com or zipcar.com/careers.


Zipcar is hiring a Vice President, Operations to lead the strategy and execution of customer-centric operations across North America. The VP, Operations is responsible for managing our field operations teams, fleet/asset management, location/parking optimization, and driving operational strategic initiatives.  We are looking for a transformational leader who enjoys working in a fast-paced environment with a passionate team to disrupt the expanding mobility market as part of a pioneering mission to build the next phase of growth for Zipcar. This role reports into the President of Zipcar and is a key member of the leadership team.

What you’ll do to impact the business

  • Lead an operations team of 200+ employees across North America
  • Develop long-term strategy for operations and engage the team to turn vision into actionable plans across markets
  • Own and optimize operational KPIs that span p&l targets, fleet efficiency, and member experience metrics.
  • Coach, mentor and inspire an operational team by fostering a culture of a member centric experience, collaboration and continuous improvement to achieve productivity, SLA performance and member satisfaction targets
  • Identify and drive technology and/or data enabled opportunities for step-change process improvement and operational efficiencies
  • Partner with product management to implement technology and tools that allow us to scale our business model in more geographies and/or new product lines
  • Lead and drive our fleet planning process in collaboration with finance, analytics and our corporate parent, Avis Budget Group
  • Build guardrails and milestones for financial and operational management and identify controls and improve processes
  • Partner with Avis Budget Group in areas such as supply chain, fleet management, and new market expansion where applicable


What you’ll need to be successful

  • Bachelor’s Degree in operational research, business, economics or equivalent
  • MBA preferred but not required
  • 10+ years of leadership experience working in a high-growth environment
  • Operations leadership experience including multiple managing distributed teams and assets/inventory, ideally in a forward thinking technologically enabled service business


Who you are

  • A driver of transformational change in a fast-paced environment and across matrix organization
  • A strategic thinker with the ability to breakdown complex problems into actionable plans
  • A forward-thinking leader with a history of building and managing high-performing teams
  • A cultivator of cross functional working relationships with extraordinary interpersonal and communication skills
  • A business collaborator who can effectively champion operations and achieve alignment on highest priority opportunities
  • An energetic and inspiring individual with a positive attitude and hands-on mentality
  • An analytical professional with a problem-solving mindset, who is pragmatic, data-driven, and results/solutions-oriented
  • Ability to travel ~25% in US and Canada, based in Boston at Zipcar Home Office


Zipcar is an equal opportunity employer – M/F/Veterans/Disabled.


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USA - Boston - 35 Thomson Pl
35 Thomson Pl, Boston, Massachusetts, USA, 02210
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